Customer Service Week: Celebrating those in service — Part II

Every year, we — at SafeBoda — join the rest of the world to celebrate the efforts we put in collectively every day as we serve our customers.

We are profiling 10 of the hard working ladies and gentlemen in the SafeBoda Customer Success team, who take it upon themselves to ensure that the customer is served right.

In this second part of the series, continued from part I, here are the short profiles of the Agents and their take on celebrating service.

Paul works in the walk-in section and sometimes chips in as an inbound agent on some days. He is an ardent farmer, and advises those in service to “keep up the good spirit of serving both ridders and customers.

Shallon is a daughter of the Highest God, lover of peace, spreads love wherever she goes, humble and hardworking. In her line of work, she listens to customers’ first-hand concerns and ensures they get the services they need.

Her advice to those in service is that: “Whatever you do give it your best today because tomorrow isn’t guaranteed.” Her hobby is reading books.

Brian describes himself as a hardworking, extroverted, weird, and one with very different views about the world than a normal person. Not to mention, he loves the party and some more of it. His advice to those in service is that: “To understand that we’re here to help our customers and never take anything personally.”

We asked Maureen about herself and her response was an interesting one. “Think about empathy, patience, hardwork, and godfearing in everything. Now embody that in a being, then you have me,” she stated.

She advises those in service to always be humble and respectful, as it can move mountains for you, and can take you to greater heights. Out of office, she prefers to give time to my God and her child.

Sharon is a jolly, complicated, humble person who loves to read books and always likes to be happy and breed happiness wherever she can. Besides reading, she also loves watching movies, meditating, and hanging out with friends.

Her advice to those in service is: “Kindness and courtesy are at the root of a positive customer experience and it takes months to find a customer but seconds to lose one.

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
SafeBoda

Uganda’s super app, on a mission to empower communities to thrive. 👉🏾Order Rides. 👉🏾Make Payments. 👉🏾Send Packages.